FCS Global DBA support monitors the databases and application servers for hundreds of watch points including down server, space limitations, resource constraints, long running processes and more. The service includes 24x365 database server monitoring with automated priority alerts being sent to the customer by email. Reporting provides database performance trends and recommendations for accurate planning and to assist with making informed decisions.

Database issues manifest themselves in many ways and can be caused by a wide variety of contributing factors, usually unconnected with the database! FCS DBAs will log in remotely to your database and troubleshoot any issue that may occur. A resolution plan and/or short term workarounds are agreed and implemented in collaboration with your team, the database vendor's support desk and infrastructure, networking and third party vendors as necessary.

FCS takes ownership of your database upgrade. It is important to stay on supported releases and apply the latest Critical Patch Updates as they are released. Upgrades need to be rigorously planned, thoroughly tested and efficiently executed minimizing downtime.

Performance tuning requires skill, experience and an understanding of the entire environment including hardware, OS and network. Databases require tuning as they grow, as usage changes and especially after major system changes such as an upgrade. FCS has the skills and experience to get more from your databases and save you money on hardware upgrades.

Maintaining your system fully available can be business critical. There are many different technologies and strategies for backup and recovery and FCS can advise on the most appropriate option taking into account business needs, existing hardware and software environment and database type(s). In particular, FCS has hands on experience of implementing Oracle Maximum Availability Architecture including Oracle Real Application Clusters 9i, 10g and 11g as well as Data Guard.

FCS team tackles your database crashes, database tuning or application errors, mysterious locks or spurious error messages or any kind of disaster situations.

• Review DR Requirements, with reference to potential data loss scenarios and service level requirements
• Implement database disaster recovery architectures
• Full documentation of work performed
• Test disaster recovery scenarios
• Full knowledge transfer to technical staff

FCS provides a comprehensive set of services to maintain and improve your data and application security. High risk security vulnerabilities, firewall monitoring, Intrusion monitoring, timely alerts are handled with proven monitoring processes and tools.