Customer Relationship Management
Business evolves around Customers. Employees and Channel Partners are the gears of customer-oriented initiatives. And our Customer Relationship Management (CRM) software selection, implementation, integration, customization and support services are designed to support in all CRM segments like Operational, Collaborative and Analytical.
Our CRM practices built on years of Technology and Industry Experience. FCS's domain expertise in Customer Relationship Management ranges from Business leads Management or customer interfacing planning or sales force automation to end-to-end Relationship Management - from marketing to delivery of Service or Product.
To achieve CRM, the collaborative processes and technologies that support customer interactions must be implemented throughout all channels — e.g. field sales, inside sales, Telemarketing, Retail Sales, Resellers and Selling Partners, Customer Service and Support, Field Service, Direct Mail, E-mail, Fax and Internet. Our CRM consultants have both the vertical-industry experience and functional depth in all the CRM areas.
Product Selection
FCS can assist with understanding the breadth of functionality offered by the various available packages and recommends the best fit keeping the Business needs and cost considerations in mind. FCS can build Proof of Concepts (POC) during this process that demonstrate the capabilities of the software being evaluated.
Implementation
FCS's CRM Implementation Service helps to select the right CRM product for Organization’s need and then implementing it. FCS puts its years of experience to work in selecting Right Package and also develops Custom Modules or Integrate your CRM system with third party.
Upgrade
With the fast changing in Business Scenarios, Companies globally are facing the challenges that require them to update their applications and legacy systems with the latest Technologies Application Migration quickly and efficiently moves applications to modern platforms with the latest architectures and designs and at the same time preserving its original goals.
At FCS, our team is equipped with the required set of skills to address the challenges of migration. We help with the smooth transition of Application without any setback on valuable data and at the same time retaining the basic features of established Business Model. We understand the migration needs and work methodically to deliver on time reliable results in the most cost-effective way. We provide Solutions for flawless application migration taking care of Planning, Installing, Testing and Support. The Companies also experiences a cost reduction in the maintenance of the upgraded applications.
Training And Knowledge Transfer
FCS experts work closely to identify a set of Employees who work along with us as a part of the Implementation Team. The sharing of knowledge and best practices within this team ensures that, as the implementation reaches its final stages, A team of Technology experts created within Organization who can seamlessly take over the on going maintenance and support.
Offshore software development has an extra benefit for other software developing companies, who by sub contracting out some of their most routine tasks to our company would be able to concentrate their workforce on the different tasks, which need their specific expertise. We would insure that perhaps unpleasant and perhaps more routine tasks still get done, saving their time for something of higher priority and importance.
Values Maximization
- System Knowledge Management Services acquires, aggregates, accredits and accumulates information in a role-based, time sensitive manner to enhance the maintenance of the system.
- Performance Tuning Services analyzes trends, identifies performance problems, compares alternatives, designs solutions and deploys system testing using Six Sigma techniques to quantitatively justify the solution approach.
- Business Process Streamlining Services compares the business process execution with alternatives available in the system to identify possible improvements and enhancements.